Frequently Asked Questions
Everything you need to know about our dermatologist-formulated skincare solutions.
Are Dr. Sheth’s products suitable for sensitive Indian skin?
Yes, our products are specifically formulated by dermatologists to address the unique needs of Indian skin, taking into account factors like pollution, humidity, and melanin levels.
How long does it take for my order to be delivered?
We typically process orders within 24-48 hours. Depending on your location, delivery usually takes 3 to 5 business days across India.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India, alongside secure prepaid options including UPI, credit/debit cards, and net banking.
What is your return and exchange policy?
We accept returns or exchanges within 7 days of delivery only if the product is received in a damaged condition or if the wrong item was sent. The product must be unused and in its original packaging.
Are your products vegan and cruelty-free?
Absolutely. Dr. Sheth’s is a 100% vegan and cruelty-free brand. none of our ingredients or finished products are tested on animals.
How can I track my shipment?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package's journey in real-time.